The Sound of Personalized Mobile Service
New Interactive App from The Ritz-Carlton Puts Service at Meeting Planners’ Fingertips in Real-Time
Anticipating needs of guests are core to The Ritz-Carlton service values and philosophy and that now includes digitally assisting meeting planners with the launch of ((Chime)), the new mobile app designed specifically for meeting planners. “The Ritz-Carlton is the leader in luxury meetings globally,” said David Murphy, Vice President, Food and Beverage Design and Development. “((Chime)) extends that leadership into digital and mobile, allowing meeting planners around the world to schedule services and request fulfillment prior to and during their events,” he continued.
((Chime)) allows meetings planners to communicate with their conference concierge using an online menu of options on their mobile device. Meeting planners may make service requests, food and beverage changes, audio visual requests, in-room temperature changes, room set-up and scheduling alterations and many other options from a simple touch activated app available on wireless-connected or web-enabled mobile devices. There is also a text feature which allows meeting planners to give specific and unique instructions during a meeting. Once a request is made, the planner will receive a response from the conference concierge confirming receipt of the request and that service is in process.
As showcased in the ((Chime)) YouTube video, the meeting planner takes just a few simple steps to request a new addition to their group meal menu for the next morning. The simple steps taken right on the guest’s mobile device allows for quick execution of requests.
“Our Ladies and Gentlemen at The Ritz-Carlton around the world strive to create unique, memorable and seamless meeting and event experiences for all guests,” said David Murphy, Vice President, Food & Beverage Design & Development. “((Chime)) anticipates meeting planner needs and supports event teams in delivering extraordinary and personalized service.”
((Chime)) is available for download at Ritz-Carlton hotels and resorts globally from New York to Los Angeles, from Hong Kong to Dubai, from Barcelona to Bali and more than 80 other locations. It is also available in 20 languages globally including Arabic, Chinese, Dutch, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish and Vietnamese.
To learn more about ((Chime)) for your mobile device, please visit www.ritzcarlton.com/chime.